Last updated: October 2025

At New Energy Solutions (Caracor S.A.), we value and respect the privacy of our users.

This Privacy Policy explains how we collect, use, protect, and process personal data obtained through the website www.nes.uy (hereinafter, the “Website”).

By using the Website, you agree to the terms of this Policy.

Data Controller

The data controller responsible for processing personal data is Caracor S.A., a company registered in the Oriental Republic of Uruguay, with its registered address in Montevideo.

Contact email: contacto@nes.uy

Data We Collect

We may collect the following personal information from users:

  • Contact information: name, email address, phone number.
  • Billing or shipping information: address, tax identification number, company name (for purchases).
  • Technical data: IP address, browser type, operating system, cookies, and website usage data.
  • Commercial data: purchase history or inquiries submitted through forms or WooCommerce.

All information is voluntarily provided by the user when registering, making a purchase, or contacting NES.

Finalidad del tratamiento

Personal data will be used exclusively for the following purposes:

  • Managing inquiries and requests submitted through the Website.
  • Processing orders, purchases, and billing.
  • Sending commercial or institutional information about products, services, or updates (where authorized by the user).
  • Improving the browsing experience and optimizing website performance.
  • Complying with applicable legal or contractual obligations.

Legal Basis for Processing

The processing of personal data is based on:

  • The user’s free, informed, and explicit consent.
  • The execution of a contract or pre-contractual measures.
  • Compliance with legal obligations under applicable Uruguayan or international regulations.

Data Retention

Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected and while the user maintains an active relationship with NES.

Once the retention period has ended, the data will be securely deleted or anonymized.

Data Sharing and Transfers

Caracor S.A. does not sell, rent, or transfer personal data to third parties.

Data may only be shared with:

  • Technology service providers (hosting, email services, payment gateways, marketing or analytics platforms).
  • Administrative or judicial authorities when required by law.

In the event of international data transfers, compliance with the provisions established by the Personal Data Regulatory and Control Unit (URCDP) and, where applicable, the General Data Protection Regulation (GDPR) will be ensured.

Users’ Rights

Data subjects may exercise the following rights at any time:

  • Access: to know what data is held and for what purpose.
  • Rectification: to request updates or corrections to inaccurate data.
  • Erasure: to request deletion of their personal data.
  • Objection: to withdraw consent or restrict the use of their data.

To exercise these rights, users may contact contacto@nes.uy and must provide proof of identity.

Information Security

We implement appropriate technical and organizational measures to protect information against unauthorized access, loss, misuse, or alteration.

However, no system is entirely secure; users assume the inherent risks associated with the use of the Internet.

Cookies and Similar Technologies

The Website uses first-party and third-party cookies to enhance the browsing experience, analyze statistics, and provide relevant content.

Users may configure their browser settings to reject or delete cookies, although doing so may affect the functionality of the Website.

For more information, please refer to our Cookie Policy (if applicable).

Changes to This Policy

Caracor S.A. reserves the right to modify this Privacy Policy at any time.

Updates will be published on this page and will become effective upon publication.

We recommend reviewing this section periodically.